Xedia offers a one (1) year limited warranty against defects in material and workmanship
on all products except the Xbulb, which has a three (3) year limited warranty and
the XPS200R, XPS208, XPS277 and XPS400, which have a five (5) year limited warranty. Excluded from Xedia’s warranty
policy is the XCHIP fuel saver, which is a Distributor Premium item and is given
away without a warranty.
There is a 30-day money back guarantee on all Xedia products except the XPS100,
which has a six (6) month satisfaction guarantee and the XPS200R, XPS208, XPS277
and XPS400 which have a ninety (90) day satisfaction guarantee which begins from the date of
purchase.
All products returned to Xedia must be accompanied by an assigned Return Merchandise
Authorization Number. Shipping will not be refunded and a re-stocking fee may apply.
THE XPS CUSTOMER INSTALLATION CERTIFICATION FORM MUST BE COMPLETED IN IT'S ENTIRETY
AND SENT TO XEDIA CORPORATION WITHIN TEN (10) BUSINESS DAYS OF THE INSTALLATION
DATE TO ACTIVATE THE PRODUCT SATISFACTION GUARANTEE AND THE WARRANTY.
Other Conditions: The provisions of this warranty are in lieu of any other written
warranty, whether express or implied, written or oral, including any warranty of
merchantability or fitness for a particular purpose. The manufacturer's maximum
liability shall not exceed the actual purchase price paid by you for the product.
In no event shall the manufacturer be liable for special, incidental, consequential
or indirect damages. This warranty does not cover a defect that resulted from improper
or unreasonable use or maintenance, accident, improper packing, unauthorized tampering,
alteration or modification as determined solely by us. This warranty is void if
the label bearing the serial number has been removed or defaced.
Procedures: In order to return a product, the customer must obtain a Return Merchandise
Authorization (RMA) number by emailing Customer Support at support@myxedia.com
ALLOW 2 to 4 WEEKS FOR REFUND PROCESSING. Refund will be issued to original purchaser
of record. If a Credit Card transaction, Xedia will attempt to issue credit back
to the original card / cardholder. Otherwise, a check will be issued. All shipping
costs are the responsibility of the consumer with the exception that Xedia will
pay shipping costs for replacing defective products. Include proof of purchase inside
packing box (not in the sealed product box) with every returned product. A
RESTOCKING FEE
of 10% will APPLY to all returned merchandise with the exception
of replacing defective products. An additional restocking fee of 15% will be assessed
on all returned merchandise if any of the items below apply:
- It is not returned in its original packaging
- It has the wrong or expired RMA #
- It is damaged or scratched
- It is shipped in an improper shipping container
It is highly recommended that you make sure the item you returned can be tracked
(additional fee with the Post Office, but standard with other delivery services).
The RMA # should be in large print on the outside of the shipping box as well as
designating “RETURN” or “EXCHANGE” in large print, also. Product returns that
do not include a RMA# on the outside of the box will be returned to sender. It is
the responsibility of the distributor to contact customer service to obtain a RMA#
Please ship the package to:
Xedia Technologies, Inc.
Attention: Customer Service
RMA #, Marked “RETURN” or “EXCHANGE”
106E. Old Settler's Blvd. Suite 100E
Round Rock, TX, 78664
Returns with NO RMA#, will be returned to the sender.